The best way to let the helpdesk know which computer you need assistance with is with the computer name.
You can find the computer name on the asset tag sticker fixed to your computer’s case. This shiny silver sticker has a School District No. 20 logo on it with a large nine character asset ID. If you cannot locate this sticker, or your device does not have one, you can also find the information using the following steps:
Article ID: 7
Created On: Thu, Dec 25, 2014 at 9:40 AM
Last Updated On: Thu, Dec 25, 2014 at 9:40 AM
Online URL: http://helpdesk.sd20.bc.ca/kb/article.php?id=7